Who We AreThe mission of Harbor Claims is to provide professional and effective claim service to our policyholders. We strive to create a courteous, service-oriented, working relationship with our customers and to resolve each claim in a timely and equitable manner.
Harbor Claims is committed to standards of performance that meets or exceeds our legal and ethical responsibilities, and to act in good faith while dealing fairly with the public. We will accomplish our mission, consistent with our operating philosophy, through adherence to the following principles: 1. Investigations, evaluations and settlements will be conducted without prejudice and we will adjust each claim on its individual merits 2. Prompt payment will be made of all meritorious and undisputed claims 3. Investigations will be prompt and thorough, as is reasonably required 4. All claims will be evaluated based upon available evidence with loss reserves established in a timely manner to reflect the true value of each claim 5. A clear and reasonable explanation of our position will be given on all claims. Specific reference will be made to the insurance policy, the known facts of the claim and applicable law which forms the basis of our adjustment 6. We will communicate promptly with our customers and will respond to telephone calls, letters and other correspondence in a timely manner in order to expedite the settlement of a claim |
Who We RepresentSafe Harbor Insurance Company
US Coastal Insurance Company US Coastal Property & Casualty Insurance Company Orange Insurance Exchange National Fire & Marine Insurance Company Rockingham Specialty, LLC. Spinnaker Insurance Company |
Catastrophe Response
At Harbor Claims, LLC, we take pride in our excellent track record for resolving claims quickly and fairly. Following major hurricanes such as Ian, Idalia, Helene, and Milton, we handled thousands of claims, resolving the vast majority within a short timeframe through both in-person and remote adjustments. Our proven performance during these catastrophic events demonstrates our unwavering commitment to policyholders and our ability to deliver results when it matters most. With a network of more than 200 experienced adjusters ready to respond at a moment’s notice, we stand prepared to act swiftly and effectively whenever a storm strikes.